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Terms and Conditions

Every time you visit our Website or make a purchase from us, you are using our « Service » and agreeing to our terms and conditions (« Terms and Conditions »).

Visitors to the site are immediately bound by the terms and conditions.

This category includes customers, purchasers, browsers, content authors, and everyone else who utilizes the site.

The terms « you » and « your » relate to persons who use the Website to fill out an application for themselves or for another person, known as the « applicant. »

The terms « we, » « us, » and « our » apply only to the Website itself.

We highly urge you to read our Terms and Conditions before utilizing the services on our website.

When you joined our Website, you immediately accepted to the Terms and Conditions.

You will not be authorized to use our Website or any of its services if you do not agree to our terms and conditions for any reason.

If these Terms and Conditions are deemed an offer, acceptance is explicitly restricted to these Terms and Conditions.

We, « Us, » « Our, » « Administrator, » « Service Provider, » and « the Company » all refer to our Website visitax.eu.

About our services

Our major purpose is to give information on the Travel Authorization procedure for non-Mexican nationals planning to visit Quintana Roo.

We have expert agents that can provide you with precise information on the application procedure and Mexican travel laws.

Our representatives can be reached through email if further information or clarification is necessary to finish the application.

We will not provide legal advice, and we will not be linked with any government authorities.

If you need legal assistance on your application, please contact the proper legal services in the form of a licensed attorney.

All of the content on our Website is based on current public information released by Mexican authorities and is sourced from credible sources.

Our website has been created in such a manner that you will be able to easily collect relevant and reliable information through an online portal.

Any information on this site, however, should only be utilized at the user’s own risk.

If you have any questions or issues regarding the information on this Website, please contact the customer service department.

We attempt to provide the most current and accurate information possible, and we continually monitor and examine new government regulations and processes.  

Cancellation and Refund

When an application is made on the Website, the submission process on behalf of our client begins. This process is not free of charge. This is the reason why a refund request will be favored only when done before the start of the submission process.

The submission process being a paid service, we cannot honor any cancellation or refund request received after the sending of the approved travel document to the client. In this case, the service cost for processing and obtaining the traveler authorization has already been paid from our side.

A 100% refund is due in case we have been contacted before the start of the submission process, or the travel document has not been approved by the immigration authority.

Cookies

Cookies are little text files that we send to your computer or mobile device.

They are either account- or browser-specific.

Session cookies are transient cookies that persist only while your browser is active and are removed instantly when you close it.

Persistent cookies remain in your browser until they are deleted or expire.

Visit understand more about cookies, go to http://www.allaboutcookies.org/.

The Company employs cookies and related technologies such as single-pixel gifs and web beacons.

Our website employs both session-based and permanent cookies.

We set and access cookies on domains managed by the Company and its corporate affiliates.

Third-party cookies, such as Google Analytics, are also used.

Some cookies are related with your account and personal information in order to remember that you are logged in and which workspaces you are logged into.

Other cookies are not associated with your account, but they are unique and aid us in analytics and customisation, among other things.

Cookies can be used to recognize you, remember your choices, and present you with a tailored experience that is consistent with your choices when you visit our Website or use our services.

Cookies also help to speed up and secure your interactions.