Terms and conditions

Every time you visit our Website or make a purchase from us, you are using our “Service” and agreeing to our terms and conditions (“Terms and Conditions”).

Visitors to the site are immediately bound by the terms and conditions.

This category includes customers, purchasers, browsers, content authors, and everyone else who utilizes the site.

The terms “you” and “your” relate to persons who use the Website to fill out an application for themselves or for another person, known as the “applicant.”

The terms “we,” “us,” and “our” apply only to the Website itself.

We highly urge you to read our Terms and Conditions before utilizing the services on our website.

When you joined our Website, you immediately accepted to the Terms and Conditions.

You will not be authorized to use our Website or any of its services if you do not agree to our terms and conditions for any reason.

If these Terms and Conditions are deemed an offer, acceptance is explicitly restricted to these Terms and Conditions.

We, “Us,” “Our,” “Administrator,” “Service Provider,” and “the Company” all refer to our Website visitax.eu.

About our services

Our major purpose is to give information on the Travel Authorization procedure for non-Mexican nationals planning to visit Quintana Roo.

We have expert agents that can provide you with precise information on the application procedure and Mexican travel laws.

Our representatives can be reached through email if further information or clarification is necessary to finish the application.

We will not provide legal advice, and we will not be linked with any government authorities.

If you need legal assistance on your application, please contact the proper legal services in the form of a licensed attorney.

All of the content on our Website is based on current public information released by Mexican authorities and is sourced from credible sources.

Our website has been created in such a manner that you will be able to easily collect relevant and reliable information through an online portal.

Any information on this site, however, should only be utilized at the user’s own risk.

If you have any questions or issues regarding the information on this Website, please contact the customer service department.

We attempt to provide the most current and accurate information possible, and we continually monitor and examine new government regulations and processes.

Cancellation and Refund

When an application is made on the Website, the submission process on behalf of our client begins. This process is not free of charge. This is the reason why a refund request will be favored only when done before the start of the submission process.

The submission process being a paid service, we cannot honor any cancellation or refund request received after the sending of the approved travel document to the client. In this case, the service cost for processing and obtaining the traveler authorization has already been paid from our side.

A 100% refund is due in case we have been contacted before the start of the submission process, or the travel document has not been approved by the immigration authority.


Cookies are little text files that we send to your computer or mobile device.

They are either account- or browser-specific.

Session cookies are transient cookies that persist only while your browser is active and are removed instantly when you close it.

Persistent cookies remain in your browser until they are deleted or expire.

Visit understand more about cookies, go to http://www.allaboutcookies.org/.

The Company employs cookies and related technologies such as single-pixel gifs and web beacons.

Our website employs both session-based and permanent cookies.

We set and access cookies on domains managed by the Company and its corporate affiliates.

Third-party cookies, such as Google Analytics, are also used.

Some cookies are related with your account and personal information in order to remember that you are logged in and which workspaces you are logged into.

Other cookies are not associated with your account, but they are unique and aid us in analytics and customisation, among other things.

Cookies can be used to recognize you, remember your choices, and present you with a tailored experience that is consistent with your choices when you visit our Website or use our services.

Cookies also help to speed up and secure your interactions.

Categories of Use Description
Authentication Cookies help us show you the right information and personalize your experience if you’re logged in to our Services.
Security Cookies are used to enable and support our security features, as well as to aid in the detection of malicious activity.
Preferences, features, and services Cookies can tell us which language you prefer and how you prefer to communicate. They can make it easier for you to fill out forms on our Websites. They also offer you features, insights, and personalized content.
Marketing Cookies may be used to aid in the delivery of marketing campaigns and the tracking of their effectiveness (e.g., a user visited our Help Center and then made a purchase). Additionally, our partners may use cookies to provide us with information about your experiences with their services, but their use is subject to the policies of the service provider. Cookies can be used to aid in the delivery of marketing campaigns and the tracking of their effectiveness. Similarly, our partners can use cookies to provide us with information about your experiences with their services, but their use will be governed by the policies of the service provider.
Performance, Analytics, and Research Cookies assist us in determining the effectiveness of our Website and Services. We also use cookies to better understand, develop, and study products, features, and services, as well as to keep track of which devices you use to access our Websites and Services, such as your work computer or mobile device.

Cookies and other ad technologies like beacons, pixels, and tags help us advertise to users that we and our partners think may be interested in the Company more effectively.

They also assist us in providing aggregated auditing, analysis, and reporting, as well as letting us know when content has been viewed by you.

Some people choose not to accept cookies, which is why most browsers allow you to handle cookies according to your preferences.

You can set up rules to handle cookies on a site-by-site basis in certain browsers, giving you more fine-grained privacy control.

This means you can block cookies from all sites except those you know and trust.

Website use

By using our Website, you agree to use it solely for personal purposes.

You are not permitted to download, change, or alter any portion of the Website to use it for commercial purposes such as resale or advertising.

A private company is the sole owner of this private Website.

Affiliate programs

At this time, there are no affiliate programs available.

License Website and logo design

All of the material created on this Website is owned by us and the content owners.

Examples include text, images, logos, button icons, pictures, data compilations, and programs.

All content is protected by international copyright and trademark laws.

Our content compilations are protected by the laws of the nation in which we operate.

The software used on this Website is the exclusive property of the Website and is protected by both local and international copyright laws, as well as the software vendors.

Legal notice and disclaimer

This Website is unassociated with the Mexican government, Quintana Roo, or any other Mexican state agency.

This is a privately held business.

The platform is run by, and any correspondence should be directed to:


You automatically agree to our terms and conditions every time you access this site.

We reserve the right to change or modify these terms and conditions at any time, and such changes or modifications will be effective immediately.

The individual who visits this site must evaluate any changes to the terms and conditions.

General Conditions

By consenting to these terms and conditions, you affirm that you are of legal adult age in your nation and state.

You agree to use our Website with the agreement of your minor dependant if you are not of legal adult age.

It is totally forbidden to use our services in an illegal or unauthorized manner that violates the laws of your jurisdiction.

We have the right to reject service at any moment if we believe the information provided during the service is fraudulent or deceptive.

Because this is a felony, any criminal behavior will result in the termination of our engagement with you.